Seeing the bigger picture: iET Solutions certifies iET® ITSM for HR-, customer-, facility- and marketing service management

New accreditation from SERVIEW CERTIFIEDTOOL confirms the business value of iET® ITSM beyond IT service management.

ASCHHEIM, GERMANY, September 27, 2017 – iET Solutions, a provider of software solutions for service management and software asset management, has been awarded SERVIEW CERTIFIEDTOOL accreditation by the independent consulting company SERVIEW GmbH for four new solution areas. This latest certification recognizes the value that iET® ITSM delivers beyond the IT department by managing key processes within human resources, customer service, facility and marketing.

iET® ITSM had already received the SERVIEW CERTIFIEDTOOL award for the ITIL® phases within the service lifecycle: service strategy, service design, service transition, service operations and continual service improvement. With this additional certification, iET Solutions extends its solution offering to encompass a wide range of additional processes in the following business areas:

• HR service management (14 processes)

• customer service management (16 processes)

• facility service management (17 processes)

• marketing service management (14 processes)

Michael Kresse, owner & CEO of SERVIEW GmbH, explains: "Our SERVIEW CERTIFIEDTOOL seal of approval is really helpful for companies that are looking for a software solution. They know that it cannot simply be purchased by software vendors. Only software that passes through our comprehensive assessment program successfully and meets hundreds of selection criteria – as well as passing an additional live test – will receive the award. We congratulate iET Solutions; the company was put to the test and passed with flying colors."

Tobias Müller, Product Manager at iET Solutions, adds: "We are very proud of this award. It acknowledges the strength of our product development approach, which is to apply ITIL® best practices not only to IT but also to other important business processes. This high level of standardization in our ITIL®-aligned software solution iET® ITSM allows service management processes to be implemented optimally in any company."